Research shows 55% of consumers who intended to make a purchase change their mind because of poor customer service. This white paper looks at how the power of conversation can transform customer service, business opportunities and employee engagement.

As companies focus increasingly on digital transformation initiatives, a unified communications and collaboration infrastructure that operates optimally is crucial to success. This report demonstrates how efficiently managed UCC is crucial to the success of digital transformation initiatives.

HomeServe is working with Sabio to deploy a speech analytics solution to help optimise engagement and improve the customer journey. In this case study Sabio shares how you can reduce customer effort with speech analytics.

This whitepaper helps navigate the maze of GDPR, PSD2, PCI DSS and AML: Managing risk & compliance in the contact centre.