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Required FTE for Inbound Call Volumes I wanted to get feedback on how actual required FTE is being calculated by others ..
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Required FTE Calculation (Non-Voice) Hi, Can someone help me please. I’m tryin to get the required HC/FTE per day ..
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We investigate how you can reduce your Average Handling Time (AHT) without risking advisor quality levels and Customer S..
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Calls Answered Within SLA – Calculation We have an SLA of 80% of calls to be answered in 60 seconds. This is great..
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Carolyn Blunt highlights a technique that saves advisor (and customer) time on many calls. “So I’ll need the long nu..
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Calls Per Hour I have seen some Calls/Customers Per Hours posts about whether or not Call Centres should use this as a m..
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Required Head Count Calculation I have Historical Data show only the Offered calls per month 79291 Call and i have also ..
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Carolyn Blunt explains how advisors can take better control of customer calls – and reduce Average Handling Time (AHT)..
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The year was 2016 and NYX Gaming Group, a digital gaming supplier to 86 percent of licensed online casinos in Atlantic C..
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We look at what you can do to shave 20 seconds off your Average Handling Time. It seems a tall order to shave 20 seconds..
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