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Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very ac..
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Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..
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Is Erlang Suitable to Estimate Agents for Email Queues? Hello Is Erlang suitable to estimate agents for email queues, wh..
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SLA and Abandon Formulas In Erlang I have a question regarding SLA and ABN formulas in Erlang. I try to get the expected..
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Our panel of experts share their top tips for reducing abandon rates in the contact centre. 1. Identify Where Calls Are ..
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Webinar on The Power of One in Call Centre Staffing.  Can a single agent make the difference between achieving your ser..
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The Erlang Calculator is a tool that allows you to work out how many agents you will need. You just need to enter your c..
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Finding the correct number of call centre staff can be complicated. Variables to consider are employees quitting, being ..
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An effective staffing strategy can serve as the foundation for a successful contact centre, keeping customers happy and ..
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It’s now been a few years since we introduced our free Erlang calculator. Given its ongoing popularity and the number ..
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If you’re a contact centre professional, you’re probably feeling the pain of agent staffing shortages. Due to the pa..
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