QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.
Contact Name: William Hare
Tel No: 01785 336655
Contact Email: email@example.com
QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions. The call guides provided are easily deployed with simple navigation providing an intuitive method of managing scripts and improving customer service.
Understanding the importance of customer service is vital to the success of a company. Repetition in calls can lead to frustrated customers and a poor customer journey. Incorporating these scripting tools into Contact Centres increases agent productivity and improves First Call Resolution.
The scripting tool allows for powerful and dynamic scripts to be built. Customisable input forms provide flexibility for all companies. Adding scripting tools to your Contact Centre reduces agent training time for both new staff and additional skills for current agents.
Conditional Navigation provided by QuickScripts allows for all scripts to flow in the correct direction based upon data provided in input forms, databases or web services. This in turn reduces call times and ultimately improves the customer journey.
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Address: Darwin House, Staffordshire Technology Park, Stafford, ST18 0FX.
- Agent Coaching and Monitoring
- Agent Desktop
- Contact Centre Solutions
- Customer Experience
- Performance Improvement