Only 43% of Contact Centres Respond to Social Media Complaints



According to our poll, just 43% of contact centres respond to social media complaints, eclipsing the percentage of those who do not.

Unfortunately, 14% of our participants did not know whether their contact centre did or did not respond to online criticism.

Poll “Does your contact centre respond to complaints on social media?” – answers

Yes – 43%
No – 43%
Don’t know – 14%

Source: Call Centre Helper website reader poll    Votes: 242    Date: November 2011

Published On: 9th Nov 2011 - Last modified: 18th Sep 2019
Read more about - Archived Content, , ,

Recommended Articles

How to manage complaints coming in via social media
Social Media Survey results
21 Ways to Improve Complaints Handling in Your Contact Centre
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.