According to our poll, just 43% of contact centres respond to social media complaints, eclipsing the percentage of those who do not.
Unfortunately, 14% of our participants did not know whether their contact centre did or did not respond to online criticism.
Poll “Does your contact centre respond to complaints on social media?” – answers
Yes – 43%
No – 43%
Don’t know – 14%
Source: Call Centre Helper website reader poll Votes: 242 Date: November 2011