Only 43% of Contact Centres Respond to Social Media Complaints

According to our poll, just 43% of contact centres respond to social media complaints, eclipsing the percentage of those who do not.

Unfortunately, 14% of our participants did not know whether their contact centre did or did not respond to online criticism.

Poll “Does your contact centre respond to complaints on social media?” – answers

Yes – 43%
No – 43%
Don’t know – 14%

Source: Call Centre Helper website reader poll    Votes: 242    Date: November 2011