Social Media as a Customer Service Offering is Set to Surge

As of now, only 44% of contact centres have fully introduced social media as a customer service offering.

Yet, according to our poll, a further 18% are in the piloting stage and 15% expect to enter that phase, within the next 12 months. 

Poll – Have you introduced social media handling in your customer service offering? – answers

  • 44% – Yes
  • 18% – Piloting
  • 15% – In the next 12 months
  • 23% – In next 24 months.

Source: Call Centre Helper website reader poll     Votes: 198     Date: July 2011

Published On: 10th Jul 2011 - Last modified: 18th Sep 2019
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