Recorded Webinars - Page 2 | Call Centre Helper

Recorded Webinars

Recorded Webinar: How to Reduce Customer Effort in the Contact Centre

711

Recorded Webinar: Call Monitoring Strategies

823

Recorded Webinar : Speech Analytics and the Contact Centre

549

Recorded Webinar : The Best KPIs to Use in Your Contact Centre

1,058

Recorded Webinar : Phone, Email, Webchat, Social and Video – How to Deliver Consistent Service

595

Recorded Webinar : 7 Ways to Drive up Your Quality Scores

996

Recorded Webinar : Incentives that Work

839

Recorded Webinar : The Secrets of WFM

1,005

Recorded Webinar : Performance Management Tools

681

Recorded Webinar : Artificial Intelligence in the Contact Centre

614

Recorded Webinar : 10 Ways to Improve Customer Experience

950

Recorded Webinar: How to Better Understand the Voice of the Customer

637

Recorded Webinar – How to Improve Rapport with the Customer

888

Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes

846

Recorded Webinar – The Right Words and Phrases to Use With a Customer

1,081

Recorded Webinar: Omnichannel – Joining up the Customer Experience

565

Recorded Webinar – Building A Culture Of Continuous Improvement

624

Webinar Recording – 10 Predictions for 2017

602

Recorded Webinar – 5 Great Ways to Personalise Your Customer Service

514

Recorded Webinar – Building Emotional Intelligence into the Contact Centre

1,114

Recorded Webinar – Designing Customer Journeys

903

Recorded Webinar: Efficiency vs Effectiveness

1,126

Recorded Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre

1,028

Recorded Webinar: Revolutionising Quality Monitoring with Interaction Analytics

501

Recorded Webinar – How to Stop Firefighting and Create Breathing Space to Improve Customer Service

1,089