Redefining Customer Service, Planning and Colleague Engagement in a Multichannel Environment – Webinar

THE DATE: Thu, Dec 15, 2016 2:00 PM – 3:00 PM GMT


THE DESCRIPTION: Modern and mobile technology is supporting the needs of the customer to engage with us when and how they want to. The increase in channels and the need for extended accessibility is changing the way customer engagement is planned and operated at both a strategic AND a tactical level.

What does good look like for a service level for an email?

What is a slow vs fast response strategy?

How do I plan for these to deliver against the customers’ needs while not allowing my costs to spiral out of control – all the while keeping my customer-facing people energised, with the correct tools, development and enthusiasm to deliver the levels of service the company promises to deliver against the ever-demanding needs of our customers?

THE ORGANISERS: Aspect Software

Published On: 5th Dec 2016 - Last modified: 30th Oct 2017
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