Join Sabio and DVELP online at 1pm BST on 7th April 2020 7 Apr 2020 13:00 to 14:00
Learn how DVELP saved time for M&S in their contact centre Average Handling Time due to automation.
DVELP will explain how Airline, DVELP’s solution based on Twilio and Google Dialogflow, made it possible to deploy a solution in 30 days that increased routing accuracy by 70% over their existing IVR, and saved 10 seconds in handling time.
To ensure they can offer best-in-class customer experiences, M&S asked DVELP to help replace a legacy phone system which routes 11 million calls per annum to stores and contact centre, with an AI-powered solution to improve the accuracy, efficiency and scalability of routing.
On this webinar we will show you a live demonstration of how to set up a contact-centre AI that significantly reduces both the number of calls passed on to agents and the average handling time.