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Five9 has announced the winners of its third annual Reimagine CX (Customer Experience) Awards. These awards recognize or..
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Five9 has announced the winners of its inaugural Reimagine CX Awards, recognizing organizations that are using Five9 sol..
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Greg Miller at Talkdesk explains how digital technology has given consumers more choices than ever before, and with thos..
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Peter Graf at Genesys outlines why now is the right time to reimagine CX measurement. Businesses are competing on the qu..
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Today’s business leaders have weathered an unfair share of change since the start of the decade. This includes a sudde..
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The Future of Call Centre Work As companies continue to adjust to social distancing protocols, the future of call centre..
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Business leaders are always looking into their crystal balls to predict the next big trend as office workers continue to..
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Jen Docken at Calabrio outlines how the future of work is distributed and data is at its core. In Gartner’s recent rep..
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Five9 has announced that it is now accepting nominations for the 2021 Reimagine CX Awards. The new awards programme reco..
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In the rapidly changing landscape of remote work, one term is making waves—personalised assistance. The key to unlocki..
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In this article, Ian Lasplace shares his specialist resource planning recruitment expertise to help you nurture analysts..
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Routing customer queries to the best skilled agent to deal with them is the foundation of every contact centre. As consu..
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With increases in living costs, as well as rising inflation, a significant number of people are now living in debt or ex..
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There are several lessons to be learned from the COVID-19 pandemic—lessons like patience, creativity, resiliency, the ..
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The Call Centre has developed a lot over the past few years. What will happen in the next few years? In this webinar, we..
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