White Paper: The State of Workforce Management


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A study to take a look at modern WFM practices, challenges, and future plans.

This white paper shares how leaders can gain an understanding of workforce management in the contact centre and use these findings within their own organizations.

White Paper written by: ICMI Sponsored by: NICE Systems

Download this White Paper to find out more.

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* By downloading this report you agree that we can share your data with the sponsor, NICE. They may use this data to contact you by phone or email for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.