White Paper: Customer Service KPIs - 18 Things To Consider

resource image
Key Performance Indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.

This white paper looks at some of the most regularly used KPIs and whether they really earn the value that is placed upon them.

White Paper written by: NewVoiceMedia

Download this White Paper to find out more!

Download this Report

* By downloading this report you agree that we can share your data with the sponsor, NewVoiceMedia. They may use this data to contact you by the channels specified above for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.