The UK Customer Experience Decision-Makers’ Guide 2020-21

The “UK Customer Experience Decision-Makers’ Guide (2020-21 – 3rd edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

Taking a random sample of the industry, a detailed structured questionnaire was answered. Analysis of the results was then carried out.

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First Name

Last Name

Phone

Job Title

Company

Country

State / Province

Approx Number of Agents in your Organisation

Industry Sector

Human Test: What is 7 + 3 ?

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