The UK Customer Experience Decision-Makers’ Guide 2020-21


The “UK Customer Experience Decision-Makers’ Guide (2020-21 – 3rd edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.
Taking a random sample of the industry, a detailed structured questionnaire was answered. Analysis of the results was then carried out.
Download your copy here.
Taking a random sample of the industry, a detailed structured questionnaire was answered. Analysis of the results was then carried out.
Download your copy here.
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