The UK Customer Experience Decision-Makers’ Guide 2020-21

resource image
The “UK Customer Experience Decision-Makers’ Guide (2020-21 – 3rd edition)” is a major annual report studying the CX strategy, performance, operations and technology aspects of UK organisations.

Taking a random sample of the industry, a detailed structured questionnaire was answered. Analysis of the results was then carried out.

Download your copy here.
Download the White Paper

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.