Whitepaper: Speech-to-Text Accuracy in Contact Center Technology

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Speech technologies have been marketed to contact centers for nearly two decades. Early speech-to-text (STT) products were slow, inaccurate, and expensive.

Recent breakthroughs in machine learning and artificial intelligence (AI) have vastly improved STT accuracy and speed while other advancements have decreased implementation effort and cost.
Read this guide to find out more about Assessing and Improving ASR Accuracy.

Whitepaper written by Voci Technolgies
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