White Paper: 12 Key Emotions to Know for CX

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The stakes in customer service have never been higher. The rate of innovation and growing customer expectations have pushed customer experience (CX) to the forefront of market competition. Getting emotional could be the next big differentiator.

Download this white paper to learn:

  • What is Emotion?
  • Sentiment vs. Emotion
  • What’s the Value of Emotional Intelligence within CX?
  • 12 Key Emotions to Know for CX and much much more
  • Download the White Paper

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