White Paper: Real-Time Speech-to-Text Technology

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As automated speech recognition (ASR) technology became more affordable, powerful and reliable in recent years, it has transformed how customers and organizations can interact, drastically improving contact center operations and customer service.

Now, contact centers are discovering the immense possibilities and wide-ranging real-time STT use cases that could optimize their operations and, more importantly, differentiate their businesses by allowing them to deliver the best customer experiences while improving their bottom line and COGS.
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