White Paper: Speech-to-Text Accuracy in Contact Center Technology


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Early speech-to-text (STT) products were slow, inaccurate, and expensive. Recent breakthroughs in machine learning and artificial intelligence (AI) have vastly improved STT accuracy and speed while other advancements have decreased implementation effort and cost.

Today, contact centers are using highly accurate automated speech recognition (ASR) technologies to gain an advantage over competitors, with AI‑driven speech analytics that help organizations better understand caller needs, provide superior service faster than ever, and boost overall operational efficiency.
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