White Paper: Leveraging AI to Enhance CX

This unique research explores the extent to which business executives want to invest in artificial intelligence (AI) technologies in order to positively impact the customer experience (CX) provided by their organisations.

The results, highlight the current AI strengths and weaknesses contact centres have and reveal differences in attitudes and competencies between countries, while charting the course for AI implementation in the coming years.

The aim of AI is to improve experience, both for customers and agents. This informative research not only sheds light on how AI is transforming CX, but also how AI-driven solutions will help organisations re-imagine CX across all industries in the long term.