eBook: 5 Elements of a Successful Agent Optimization Strategy


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Customer service agents are the core of contact center success. When agents perform well, customers are happier, and the business generates more revenue.

There’s no question that customer service teams concentrate so heavily on training and coaching their agents. But that’s not always enough to cultivate success in a contact center. In order to optimize agent performance to the fullest and reap the benefits, download this ebook which shares five key elements for successful agent optimization.
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