Case Study: Asurion Boosts Contact Center Efficiency and Customer Service

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Asurion operates from more than 20 main offices worldwide and provides more than 280 million consumers with simple, intuitive technology advice.

For them superior customer service is not just a business model, it is a principal brand differentiator in the fast-moving, tech-driven world.

For this reason, Asurion relies on the OpenText Qfiniti suite of workforce optimization (WFO) products and OpenText Explore analytics software to constantly improve workforce efficiency and deliver business value. Download to find out more.
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