White Paper: The Inner Circle Guide to Customer Interaction Analysis


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Like most contact center applications, analytics can be used to cut costs, but its promise goes far beyond this. The integration of sophisticated AI and machine learning capabilities within the analytics solutions offers the chance to take analytics far beyond what was imagined a few years ago.

The "Inner Circle Guide to Customer Interaction Analytics", based on surveys with over 200 US organizations, provides insights into how customer interaction analytics solutions offer huge opportunities to gain business insight, improve operational efficiency and develop agent performance.
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