eBook: 5 Key Service And Support Center Trends

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Customer service and support organizations are the key communication link between a company and its customers.

Delivering an outstanding customer experience is critical as the service center is often the last contact before a customer defects to a competitor.

Economic pressures, low unemployment, and ever-rising customer expectations are driving five key trends in service and support centres everywhere.

Read this report to make your service center stronger than ever, by learning more about these trends and discovering ideas on how to handle them.
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