White Paper: Customer Service KPIs - 18 Things To Consider

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Key Performance Indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain which removes flexibility and creativity.

This white paper looks at some of the most regularly used KPIs and whether they really earn the value that is placed upon them.

White Paper written by: NewVoiceMedia

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