Whitepaper: Gap Analysis for Individual Training in the Call Center

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A call center is a dynamic organisation - always growing, always improving - for the benefit of the brand. The people who take on this important work should be trained - and recognized - to further the organisation.

Gap analysis employed by managers is the best route for call center agents to improve their own performance and, ultimately, grow the business.

This eBook looks at agent performance and identifying areas where training can dramatically improve call center activity as it works toward the goal of customer delight.
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