White Paper: Best Practices For Simple And Effective Remote Training

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For agents to perform their jobs effectively and provide a great customer experience, they need to feel empowered, confident and supported. These are the goals of any training program, but having to deliver one that can achieve these results remotely presents additional challenges.

As much of the world’s workforce transitions to working remotely for what may be an indefinite period of time, there are best practices that you can use to ensure agents are still receiving and have access to high-quality training.

White Paper written by: ProcedureFlow
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