Whitepaper: Blueprints, Building Blocks and Best Practices to Move Beyond Workforce Optimization


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This white paper will explore the building blocks and best practices for a new era of Workforce Engagement—the “behind the scenes” technology foundation for customer experience (CX) excellence.

Readers will understand how to make the shift away from Workforce Optimization (WFO) and discover how to reap the many benefits that come with a fully integrated Workforce Engagement solution.

A Frost & Sullivan White Paper | In Association with Verint
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