IST Remote Working Survey Report


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During April, IST & Genesys conducted an online survey among 150 contact centre executives and managers in the United Kingdom.

The survey found that more than eight-in-ten managers (82%) said 75% or more of their contact centre staff are working remotely and more than half (54%) have 100% of their contact centre agents operating remotely.

They also said that employee wellbeing was the biggest challenge during the pandemic.

Drawing on real-world experience and feedback, this facts-based guide examines the current pandemic challenges, as we enter a new normal with a greater need for social distancing and remote working.


White Paper written by: IST Networks and Genesys
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