Webinar: 7 Winning Tips from Great Contact Centres

Are you looking for ways to improve your contact centre’s performance? Well, why not learn from the best?

You have probably heard all the vague, generic advice like “improve your communication”, “rethink your metrics” and “make more time for coaching”.

But in this webinar, you will only hear real, tangible examples of how leading contact centres have managed to take their performance to the next level.

Agenda

• Introductions – Jonty Pearce, Call Centre Helper
• Prashant Parekh, National Property Trade

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• Huw Jones, Verint Monet

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Speaker Biographies

Prashant Parekh | National Property Trade (2020 Judge UK Contact Centre Awards)

Multi award-winning, highly motivated and experienced Customer Experience, Contact Centres and Customer Service Leader. Proven experience in strategic and operational leadership (including remote and offshore leadership and interim management), change management, continuous improvement and relationship / stakeholder management, management consultancy. Transformed customer services to win the European Contact Centre and Customer Service (ECCCSA)'s Best Contact Centre and Best Complaint management Awards as well as UK Contact Centre Forum (UKCCF)’s Best Contact Centre Award and Best Complaint Management Award. PRINCE2 qualified.

Connect with Prashant on Social Media: Linkedin

Huw Jones | Verint Monet

Experienced enterprise workforce management Consultant at Verint Systems. Specialist in working on high value, high touch and complex projects for customers across our EMEA region.

I can work with all levels within the client organisation and have the business and technical skills to define successful solutions that make a tangible, positive difference to the way they work.

I lead a consultative engagement to explore any existing challenges or roadblocks to success using workshops, side-by-side working and executive interviews to quantify. The outcome is a smart proposal and executive briefing to outline the strategies for implementing our software, how the benefits will be delivered and the technical design required to support a successful outcome.

Connect with Huw on Social Media: Linkedin | Twitter

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