Webinar: What Does a Super-Agent Look Like?

Imagine having a contact centre full of high-performing super-agents. That would be great, wouldn't it?

But, there are too many things that get in your way, like attrition, budget restraints and recruitment difficulties, aren't there?

Well, not necessarily.

In this webinar we shared a realistic vision of what a super-agent might look like in your contact centre and suggest what you can do to bring that vision to life.

Agenda

• Introductions – Charlie Mitchell, Call Centre Helper
• Garry Gormley, FAB Solutions

Click here to view the slides

• Jason Griffin, Five9

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Speaker Biographies

Garry Gormley | FAB Solutions

The contact centre specialist

Helping contact centres improve their bottom line and become more effective through process improvement, people capability and leadership development delivering an improved customer experience

Connect with Garry on Social Media: Linkedin

Jason Griffin | Five9 EMEA

Experienced Solutions Consultant with a demonstrated history of working in the computer software industry and customer contact industry. Skilled in Workforce Management, Contact Centers, Management, Customer Service, Customer Experience, Interactive Management, Cloud, SaaS and all things dialler and customer contact related

Connect with Jason on Social Media: Linkedin | Twitter

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