Executive Summary: Ensuring Employee Performance and Engagement in Times of Change

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Contact centers are in the middle of an extraordinary and volatile time, and changes occurring with shifting employees to work at home may stay as the new normal. Given the current situation and eventual changes that will take place in the markets, organizations need to make transitions as smoothly as possible.

Download this webinar summary to gather key insights from Frost & Sullivan. In this documented discussion, NICE shared customer case studies and provided best practice.

Key Webinar Insights from Speakers: Richard Correia, NICE and Nancy Jamison, Frost & Sullivan
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