Whitepaper: Customer Experience Insights from the Pandemic


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The way brands engage and interact with consumers has drastically changed as COVID-19 continues to disrupt customer service as we know it. Overnight, communication has been severely reduced or eliminated, customer service teams have been forced to go remote, and consumer needs have fundamentally shifted.


This report covers: How contact centers performed during the pandemic. What consumers value most when interacting with brands right now. How to improve customer service and human connection. How to effectively equip agents to solve complex and sensitive issues. The impact of customer experience on retention and satisfaction.

White Paper written by: Callminer

Sponsored by: Callminer
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