Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency

An efficient contact centre reduces waste. "Waste" may include unnecessary second contacts, scheduling errors, broken processes and so much more.

Wouldn't it be great to wave goodbye to some of these problems?

Fortunately, this webinar will provide you with five simple, but smart solutions to help you do just that and run a more efficient contact centre.

Agenda

Introductions – Jonty Pearce, Call Centre Helper
Lee Jones, Elev-8 Performance

Lee Jones slides from efficiency webinar

Click here to view the slides

Frank Sherlock, CallMiner

Frank Sherlocks slides from efficiency webinar

Click here to view the slides

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