Whitepaper Contact Centres in the Fast Lane

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Caught in a wider organisational response to the pandemic, contact centre leadership is busily responding to the demands of customer, employee, and organisation. Their combined impact is starting to redesign the way contact centres work. Imagination has been liberated as new responses are urgently demanded.

This e-book explores why the contact centre is likely to remain in a state of accelerated change and what it might look like as part of a broader digital first capability that now underpins most organisational transformation.

Ebook written by Sensee
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