Results From the 2021 Contact Centre People Engagement Survey – Webinar


Thurs 8th April, 12.00 – 13.00pm (BST)

The South West Contact Centre Forum and Call North West – in partnership with Sensée – are delighted to announce the results of a major market survey into People Engagement in the UK contact centre industry.

At this webinar, you will discover:

  • How a year of lockdown has affected manager/ employee relationships
  • How engaged employees are
  • How lockdown has affected perceptions of peoples’ roles – and career prospects
  • How organisations are ensuring that they support the Mental Health & Well Being of employees
  • How management and employee perceptions differ

322 Contact Centre Directors/Managers and Agents/Advisers completed our online survey questionnaires between January and March 2021.

Published On: 29th Mar 2021 - Last modified: 13th Apr 2021
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