Results From the Hybrid Working in the Contact Centre Market Survey – Webinar


(Webinar) Results from the Hybrid Working in the Contact Centre market survey

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Filed under - Archived Content,

Date: Tues 24th January (12-1pm BST)

Location: Virtual

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Chair: Sandra Busby, Welsh Contact Centre Forum

Sensée, SuccessKPI and Pitch Marketing – in partnership with The Welsh Contact Centre Forum – are delighted to announce the results of a major market survey into Hybrid Working in the UK contact centre industry.

At this webinar, participants will discover:

  • Where organisations are on their hybrid working journeys
  • What hybrid models they are using
  • What their future WFH plans are
  • What WFH/hybrid issues they are experiencing
  • What WFH/hybrid benefits they are realising
  • What WFH/hybrid technologies businesses are investing in

102 Contact Centre Directors/Managers and Agents/Advisers completed our comprehensive survey questionnaire (comprising 20 questions) in Nov and Dec 2022.

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Published On: 11th Jan 2023 - Last modified: 27th Jan 2023
Read more about - Archived Content,


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