Ring-fence training sessions

Ring-fence training sessions so that no matter how busy things get, you can still provide ongoing training.  

You will need to get another team to provide cover or back-fill the trainees.

It’s a slippery slope if you cancel training because you are too busy.

Published On: 12th Nov 2013 - Last modified: 11th Jul 2017
Read more about - Jonty's Tips,

  1. Absolutely true! Also think about creating short bite-sized sessions so people only need to be released for a ‘power hour’ and/or do some e-learning in quieter periods that can be paused/resumed from the desk.

    Carolyn Blunt 14 Nov at 8:11 pm
  2. Probably one of the basics in the call centre that everyone gets badly wrong. If you think it’s alright to mess with the training schedule then you need to question whether it is the right training!

    Dougie Cameron 16 Nov at 3:05 pm
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.