Rise Above The Pandemic With An Automation-First BPO Strategy – webinar


A Jacada Webinar Featuring Everest Group

Your BPO wants to be proactive. Let them show you how to use AI and RPA to future-proof your contact center.

June 16th, 2020 @ 11am EST

Research shows that enterprise call centers want to cross the digital divide with their existing BPO.*

Yet only a small percentage use Robotic Process Automation or Intelligent Virtual Agents at scale in the front or back office.

Why the disconnect?

Joined by Everest Group’s Skand Bhargava, we will answer this crucial question and discuss how the current pandemic changes the way your organization engages with BPO partners.

Key Takeaways:

  • How Your BPO partner can help solve contact center pain points through innovative solutions.
  • How BPOs can leverage automation to drive seamless customer interactions, potentially eliminating the need for everestgrp.com/live assistance or back-office follow-ups.
  • How Intelligent Virtual Agents can add a layer of intelligence to existing RPA bots, creating a new zone of excellence.
  • How leading BPOs successfully monetize the value they create through intelligent automation.

*Source: Everest Group Buyer Survey for CXM Providers 2020

Who Should Attend:

  • Customer Operations, Contact Centers & Customer Service Pros
  • Customer Experience Strategy & Execution Pros
  • COOs, CIOs, CTOs and Digital Transformation Pros
  • BPOs, Vendor Management Pros

Published On: 3rd Jun 2020 - Last modified: 19th Jun 2020
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