Rostrvm Solutions Limited


Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

www.rostrvm.com

Tel No: 0800 6122 192

Contact Name: Peter Brown, Sales Director

Contact Email: enquiries@rostrvm.com

Profile:

Established in 1986, Rostrvm Solutions is a leading software developer of rostrvm customer service hub applications, hosted and on-site. Meanwhile, poweredbyrostrvm delivers secure, cloud-based services to contact centres, which are fully scalable to suit the business’ needs.

Our products can run standalone or with existing systems and provide complete multichannel inbound/outbound/blended contact centre solutions.

Agents can work anywhere, supported by our CallGuide scripting, to drive a consistent, compliant, measured customer experience.

Our dialler services increase live connections outbound whilst inbound they provide customers with options such as ‘Queueback’ and ‘Callback’. Powerful routing ensures contacts are delivered to the right person.

Our desktop system is proven to speed up response times because information is shown on the user’s screen in one place – no more flicking through different programmes.

Real-time and historical management information can be sent to any modern device and call recording, adds, moves and changes may be done remotely. The voice and screen recorder will find and replay a particular conversation using tags, to improve training, customer service and compliance.

Our customers include Wasps and Ricoh Arena, Midland Heart, Bouygues Energies & Services, Anglian Home Improvements, CETA Insurance, Vodafone, Nottinghamshire County Council and Aston Villa Football Club.

Address: Dukes Court, Duke Street, Woking, Surrey, GU21 5BH

Weblink: www.rostrvm.com

Categories:

  • Cloud Solutions
  • Predictive Dialler
  • Contact Centre Solutions