Scaling Your QA: How a Team of Over 1,000 Remote Agents Achieve Consistent Results – Webinar


Live Wednesday, March 31st, 2021 11 AM EST

You’ll learn:

  • Coaching strategies
  • Macro-scale quality assurance
  • How to ensure accountability of outsourced teams
  • How a successful BPO manages teams

Managing a successful quality assurance program is a challenge in and of itself, especially a team of over 1000 employees. Ensuring quality for every single one of those agents is even harder.

When the Philippines government gave them essentially 48 hours to get all 1000+ employees remote in the wake of the pandemic, SupportNinja, a Scalable Outsourcing BPO servicing some of the world’s most innovative companies, stepped up to the task both physically and virtually.

They set themselves apart with an employee-focused approach to quality assurance, ensuring the success of not only their team but their customers, as well.

Join Anne Bibb, Head of Customer Experience and Jack Milocco, Video Content Specialist from SupportNinja, for a chat on how they created an efficient macro-scale quality assurance program, all while ensuring strong agent support and empowerment in the process.

Published On: 16th Mar 2021 - Last modified: 6th Apr 2021
Read more about - Archived Content,



Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.