Search Results for - Sales

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10 Strategies for Overcoming Objection Handling in Sales
We spoke to three industry veterans in sales and customer service to get their t ..
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10 Tips to Help Call Centre Agents Drive More Sales
Dick Bourke of Scorebuddy shares his advice for increasing contact centre sales ..
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The Right Words and Phrases to Use on a Sales Call
Sales Words and Phrases to Use on a Call to Catch the attention of your customer ..
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5 Tips to Improve Your Call Centre Sales
Here are 5 tips to improve call centre sales conversion rates. Includes call ce ..
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The Wrong Words and Phrases to Use on a Sales Call
We worked with Jacqui Workman, the owner and managing director of KMB, to discus ..
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10 Closing Techniques for Inbound Sales Advisors
Here are ten ways inbound agents can increase sales success. ..
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How to Gamify Sales Training Programs
With today’s options for sales training, there’s no excuse for not having a ..
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Can you Recommend any Games I can use to Motivate my Agents?
Struggling to find the right games for your agents to play whilst working in the ..
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Forecasting Contact Volumes Based on Sales Predictions
Ideally to make a good contact volume forecast, you need three years of historic ..
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Gartner’s 2023 Magic Quadrant for Sales Force Automation (SFA) Platforms
Have You Seen the Gartner 2023 Magic Quadrant for SFA?
In this article we explore the findings of Gartner’s 2023 Magic Quadrant for S ..
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Handling Sales Objections Over The Telephone
How to handle objects in sales calls. Including techniques for objection handlin ..
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How to Use Call Centre Analytics to Boost Sales
Contact centres process huge amounts of data on a daily basis. Using analytics t ..
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Is Customer Service the New Sales and Marketing?
Our panel of experts discuss how customer service is becoming a key tool in the ..
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Best Practices Hitting the Target
Best Practices for B2B and Enterprise Sales Reps
Selling to other businesses is challenging, and the best practices and tricks of ..
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Salesforce’s New Sales and Service GPT Drive Productivity
At World Tour London: AI Day, Salesforce introduced generative AI capabilities f ..
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10 Ways to Improve Call Centre Sales Training
While a call centre’s primary purpose is delivering the best possible cust ..
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Case Study: Swiss Life Select Drives Sales Performance
Swiss Life Select, a wholly-owned subsidiary of Switzerland’s largest life ins ..
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How to improve sales confidence in the call centre
Many call centres need to improve their sales figures. Nick Drake-Knight looks a ..
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Four Things Successful Sales Teams Have in Common with Top Sports Teams
From “the ball is in our court” to “down to the wire,” s ..
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The Best Times to Make Sales Calls
Paul Turner of NewVoiceMedia shares how you can calculate the best time to make ..
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Revolutionize Your Sales Training With Gamification
In today’s competitive business world, keeping your sales team engaged and wel ..
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Top tips for increasing telesales conversions
Here are some top tips for how your advisors can increase their effectiveness in ..
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Top Sales Trends You Need to Watch as Markets Recover
It feels like a transformative moment. As the economy slowly opens up, consumers ..
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Understanding the Use of Emotion and Logic in Sales
One of the reasons why some of your team members aren’t making the number of s ..
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Break the Cycle of Unhappy Agents and Poor Sales Habits
Jodi Reuven at NICE explains how to break the vicious cycle of unhappy agents an ..
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Companies Prioritise Customer Service Over Sales When Monitoring Conversations
Customer Service Prioritised Over Sales When Monitoring Conversations
Monitoring conversations for quality and training is vitally important in any co ..
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CallMiner Announces Sales Conversation Analytics Solution
CallMiner has announced the launch of Sales Conversation Analytics (SCA), a new ..
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Centrical Recognized as a Global Leader in Sales Gamification
Centrical has been featured in 112 new reports, receiving the “Users Love Us B ..
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How Customer Obsession Drives Sales
Putting customer obsession at the heart of your business is about more than just ..
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Reward for Service, not Sales
Too many contact centres reward performance for sales and don’t reward fo ..
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How to Transform Your Call Centre Into a Sales Centre
At a time when payment methods are diversifying, secure telephone payment is pro ..
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EIMS Shifts to Remote Sales Engagement
8×8 has announced that EIMS, a United Kingdom-based technology lead-generat ..
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Case Study: Verizon’s Cellular Sales Drives Engagement
Verizon Cellular Sales runs 700+ stores in 39 US states, with 5,000+ retail empl ..
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5 Tips to Maximize Your White Friday Sales
Razan Saleh at Infobip outlines five tips to maximize your White Friday sales. A ..
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Centrical Recognized as a Global Leader in Sales Gamification
Centrical has been featured in 19 new reports, received the “Users Love Us Bad ..
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8 Tricks to Get Your Sales Calls Answered
Gemma Harding presents some handy tips and tricks for keeping people interested ..
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5 Things You Should Know About Customer Acquisition Cost
Lisa Hotchkiss at NICE CXone shares insights on the five things every contact ce ..
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8×8 Sales Assist Announced to Improve CX
8×8 has announced 8×8 Sales Assist for retailers. Combining components ..
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Genesys Announces Great Performance in Cloud Solution Sales
Genesys have announced its cloud sales have risen 32% year-over-year with busine ..
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How to Give Sales Agents Difficult Feedback
Heather Foley explains how to give your sales team effective feedback without da ..
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Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
When business continuity is mentioned, for most, critical services like power an ..
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Does a Local Number Make a Difference for Inside Sales? The Numbers Say Yes
Chris Bucholtz of NewVoiceMedia discusses the growing importance of having a loc ..
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Sales Through Service: The Right Way to Up-sell in the Contact Centre
Martin Taylor highlights that up-selling need not be upsetting. A while ago, I w ..
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5 Contact Centre Metrics for Successful Outbound Sales
Albert Kató at VCC Live shares five contact centre metrics and discusses how ea ..
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How to Transform Your Call Centre Into a Sales Centre
Bérengère Deleage of Diabolocom shares insights on how to increase your sales ..
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