Search Results for - Sales Empathy

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What Is Customer Rapport? And 15 Ways to Build It
Building rapport with customers is all about creating a common bond of trust, pa ..
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Best Tips, Phrases and Words to Use for Building Rapport
Best Tips, Phrases and Words to Use for Building Rapport
Here are some excellent customer service phrases including courtesy words, empat ..
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Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
In this article we give you the 18 best empathy statements for customer service, ..
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Build Rapport on the Phone for Success
How to Build Rapport on the Phone
Top Tips for Building Rapport on the Telephone. How to build rapport with custo ..
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An Action Plan for Customer Empathy
Charlie Mitchell presents a contact centre action plan for empathizing with cust ..
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Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
We take an overview of three of the most important customer service skills and a ..
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26 Great Techniques for Showing Real Empathy in Customer Service
Our panel of experts investigate how contact centres can improve empathy in cust ..
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A photo of female Asian supervisor training work with telemarketing customer service agent team in call centre
How to Coach Empathy in the Contact Centre – With Three Training Exercises
We provide our advice for training advisors to use empathy in the contact centre ..
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Rapport Building With Angry Customers – With Examples
We share great ideas for building report with angry customers, starting with a v ..
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Top 20 Examples of Rapport Building Statements
Our panel share their best examples of Rapport building statements to use over t ..
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10 Tips to Help Call Centre Agents Drive More Sales
Dick Bourke of Scorebuddy shares his advice for increasing contact centre sales ..
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The Right Words and Phrases to Use on a Sales Call
Sales Words and Phrases to Use on a Call to Catch the attention of your customer ..
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10 Strategies for Overcoming Objection Handling in Sales
We spoke to three industry veterans in sales and customer service to get their t ..
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How do I – Build Rapport With Callers?
It’s easy to develop rapport with someone when you meet them face-to-face. ..
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5 Tips to Improve Your Call Centre Sales
Here are 5 tips to improve call centre sales conversion rates. Includes call ce ..
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The Wrong Words and Phrases to Use on a Sales Call
We worked with Jacqui Workman, the owner and managing director of KMB, to discus ..
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Training Cheat Sheet – Building Great Rapport
This week we bring you the first cheat sheet in a new series of downloadable tra ..
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Support Employees Handling Emotionally Challenging Calls With Empathy
Emotionally challenging calls can take their toll. Here are some ways you can he ..
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Handling Sales Objections Over The Telephone
How to handle objects in sales calls. Including techniques for objection handlin ..
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How to Gamify Sales Training Programs
With today’s options for sales training, there’s no excuse for not having a ..
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Empathy Statement Examples Video Cover Chris Mounce
4 Examples of Customer Service Empathy Statements
Chris Mounce at EvaluAgent outlines four of the top empathy statements that can ..
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Rapport-Building Tips
Getting ‘in rapport’ with callers in the contact centre is a key skill for a ..
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5 Tips for Deepening Customer Empathy
What’s the one skill that every customer support agent should have? Ask this q ..
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Use Empathy to Improve Customer Satisfaction Scores
Lisa Hotchkiss at NICE CXone outlines five ways to improve customer satisfaction ..
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How to Improve Empathy in the Call Centre
What can call centre managers do to improve agent empathy skills? “The cap ..
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The Secret to Building Real Rapport
Simon Bailey explains why building real rapport involves a blend of like and res ..
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9 Valuable Tips to Build Rapport Over the Phone
Shauna Geraghty of Talkdesk shares her advice for building rapport in the contac ..
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Only 52% of Consumers Feel They’re Treated With Empathy
It’s a more efficient but somewhat impersonal world when it comes to customer ..
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Empathy is Customer Service
Empathy in Customer Experience Is the New Metric
Melissa Cowdry at Odigo outlines 3 reasons why empathy in customer service can b ..
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10 Ways to Improve Call Centre Sales Training
While a call centre’s primary purpose is delivering the best possible cust ..
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Empathy in wooden blocks
Handling Customers Bereavement and Empathy
Handling Customers Bereavement and Empathy I am currently attempting to build a ..
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Empathy Statements Explained Video Cover
What’s the Difference Between Empathy and Sympathy?
Chris Mounce at EvaluAgent explains the difference between empathy and sympathy ..
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Customer Journey Mapping: Empathy Maps
Priyanka Tiwari introduces us to empathy maps and why they are beneficial to the ..
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Four Things Successful Sales Teams Have in Common with Top Sports Teams
From “the ball is in our court” to “down to the wire,” s ..
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31 Empathy Statements to Improve Your Customer Service Today
Nico Bryan of Playvox shares her favourite examples of empathy statements to use ..
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Lead With Empathy to Power the Best Customer Experiences
Janelle Dieken at Genesys explains how to power the best customer experiences by ..
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Developing empathy in the call centre
Here Caroline Hardwicke shares her thoughts with us around the importance of dev ..
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Rapport written on dartboard
Interactive Training Sheet – Building Rapport
Here is a new interactive training sheet on building rapport – kindly provided ..
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Faking Empathy Is Now a Huge Risk for UK Companies
A new study from Genesys highlights the scale of the challenge UK companies now ..
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How to Build Customer Empathy in Your Call Centre
Nichola Ansbro looks at five steps you can take to ensure your agents listen to ..
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3 Reasons Why Agent Empathy Makes For Happier Customers
Frank Sherlock discusses the important of contact centre empathy, before promoti ..
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The Power of Empathy: How 18 Minutes Changed a Life
Keith Pearce of Genesys shares an inspiring customer service story of how a cont ..
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Just 60% of Organisations Are Considered to be Good at Building Rapport
According to our poll, just 59% of contact centre professionals believe that the ..
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Why Empathy in Customer Service Is Not Enough
As consumer expectations rise, businesses are increasingly focusing on building ..
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7 Simple but Effective Sales Training Games
The call centre can be a high-pressure environment, particularly for sales-focus ..
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