See Genesys in Action – Agent Experience Filed under - Archived Content, Genesys No fluff. No frills. Just a live demo. Live at 11 AM GMT/12 PM CET Date: Thursday, 10 November, 11:00Theme: Agent Experience Date: Thursday, 8 December, 11:00Theme: Digital + AI Date: Thursday, 12 January ’23, 11:00Theme: WEM Click to Register Choose your demo adventure Join us for a live demo of the Genesys Cloud CX platform to see how it can help you reach your goals. In these interactive sessions, see how Genesys Cloud CX can: Address the needs of every stakeholder: CX leaders, IT teams, agents and customers. Automate better outcomes with predictive engagement, predictive routing and conversational AI. Handle omnichannel engagements across self-service, bots and agents to pass context, understanding and real-time knowledge.Empower employees with smart solutions to reach peak performance with real-time support and AI-powered insights. Easily differentiate and adapt with open APIs, a robust app marketplace, templates and blueprints, and integration methods for your critical CX technologies. Your demo adventure awaits. Choose your demo and register now. Agent Experience – People are your greatest assets, here we’ll look at how Genesys Cloud CX can help empower your people, make them feel valued, appreciated and supported at every step.Digital + AI – this session looks at an all-in-one suite of digital capabilities — enhanced with bots and predictive artificial intelligence (AI) — lets your employees and customers engage in seamless conversations across chat, email, text and social media channels.Workforce Engagement Management (WEM) – here we’ll look at WEM, focusing on the human side of your contact centre to improve employee engagement, simplifying operations while increasing efficiency. Click to Register Author: Rachael Trickey Published On: 2nd Nov 2022 - Last modified: 25th Nov 2022 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter