SentiSum is a powerful AI analytics and productivity engine for support teams.
Contact Name: Benjamin Goodey
Tel No: 07702630144
Contact Email: ben+CCH@sentisum.com
SentiSum is a powerful AI analytics and productivity engine for support teams. In real-time, SentiSum understands the topic, subtopic and sentiment of every contact on every channel of customer support—voice through to chat—and can link it together with CSAT survey results to drive a clear understanding of your customer contacts across the business.
Reporting becomes simple with SentiSum. Simply log in to the dashboard to review topic volume, trends, new topics and anomalies across every channel. Our daily digest email pushes insights to you and your team, making sure you’re on top of contact reasons.
The granular level of understanding of each customer contact enables our suite of productivity enhancing automations. Overlay your help desk with SentiSum to replace ticket tagging, route tickets to the correctly skilled team, prioritise urgent tickets in the queue, and many other enhancements that save agent time while prioritising customer experience.
Address: 320d High Road, Benfleet, Essex, England, SS7 5HB
- Call Centre Software
- Contact Centre Solutions
- Voice of the Customer
- Workforce Management and Workforce Optimization