Serenova, formerly LiveOps Cloud


Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible.

www.serenova.com

Contact Name: Richard Pinnington, EMEA General Manager

Tel No: +44 (0) 20 3006 8280

Contact Email: rpinnington@serenova.com

Profile: Harness the power of a true cloud contact centre platform.

Serenova (formerly LiveOps Cloud) drastically reduces the complexity and frustration associated with multiple legacy tools and delivers greater insights into data and performance than ever before possible. With the industry’s most massively open API architecture you can effortlessly integrate with existing systems and instantly scale to meet demand, without sacrificing performance, reliability, or security.

Small shops to Global enterprises, Serenova puts you in command of the customer experience with a smart, powerful and reliable contact centre platform.

One Platform: Omnichannel engagement in a single pane of glass and an API first architecture simplifies interaction for all stakeholders and unifies your applications into a single powerful tool stack.

Operational Advantage: Leverage the best available technology to drive competitive advantage and enterprise value through streamlined systems, processes, and expenses – all while aligning departments and stakeholders to your topline business initiatives.

True Cloud: Whether you’re adding new customers, agents, channels, locations, or facing an unanticipated burst – scale and adapt your resources for perpetual alignment with demand while paying only for what you use.

Informed Outcomes: Make better decisions and drive predictable, repeatable results with easy access to actionable real-time data and historical statistics, key performance indicators, and business analytics.

Start your free CxEngage Trial today at www.serenova.com/trial

Address: Davidson House, The Forbury, Reading, RG1 3EU, UK

Weblink: www.serenova.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Customer Experience
  • Multi-Channel Communications
  • Cloud Solutions

The Latest Articles Featuring Serenova, formerly LiveOps Cloud:
Latest White Papers from Serenova, formerly LiveOps Cloud:

Throughout October, Call Centre Helper readers were invited to take part in our annual Contact Centre survey. Over 380 contact centre professionals took part, and we are delighted to share the results with you.

Read about how technology from Serenova provides agents with the ability to respond to customers in any channel – or pivot seamlessly from one to another as needed to improve the customer experience.