Serenova


Serenova Logo

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

www.serenova.com

Contact Name: Richard Pinnington, EMEA General Manager

Tel No: +44 (0) 20 3006 8280

Contact Email: rpinnington@serenova.com

Profile:

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

Recognised by leading analysts, we are committed to building on our 18-year legacy leading the way in cloud-based contact centre innovations. To learn more, visit www.serenova.com.

Social Media

Twitter Handle: @serenovashine
LinkedIn Company Page: https://www.linkedin.com/company/serenova

Address: Headquartered in Austin, Texas, Serenova also has operations in Canada, the United Kingdom and Australia.

Serenova UK: 200 Brook Drive, Green Park, Reading, RG2 6UB

Headquarters: 7300 Ranch Road 222, Bldg. III, Ste. 200, Austin, TX 78730
Phone: +1 (800) 411-4700

Weblink: www.serenova.com

Categories

  • Agent Coaching & Monitoring
  • Analytics
  • Call Centre Software
  • Call Recording
  • Cloud Solutions
  • Contact Centre Solutions
  • Customer Experience
  • Multi-Channel Communications
  • Performance Improvement
  • Performance Management and Quality Monitoring
  • Workforce Management & Workforce Optimisation

The Latest Articles Featuring Serenova:
Latest White Papers from Serenova:

Research continues to find many brands still aren’t getting customer experience right. This breakdown is seriously thwarting the ability of some businesses to thrive. This white paper looks at how you can improve customer experience through digital transformation and cloud […]

This white paper focuses on behaviours that can help you become a better contact centre leader. It includes a real-life perspective from Jen Jackson, Vice President of Customer Success at Serenova. Use this white paper to foster trust and build […]

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