Serenova, formerly LiveOps Cloud


Serenova Logo

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

www.serenova.com

Contact Name: Richard Pinnington, EMEA General Manager

Tel No: +44 (0) 20 3006 8280

Contact Email: rpinnington@serenova.com

Profile:

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

Recognised by leading analysts, we are committed to building on our 18-year legacy leading the way in cloud-based contact centre innovations. To learn more, visit www.serenova.com.

Social Media

Twitter Handle: @serenovashine
LinkedIn Company Page: https://www.linkedin.com/company/serenova

Address: Headquartered in Austin, Texas, Serenova also has operations in Canada, the United Kingdom and Australia.

Serenova UK: Abbey House, 1650 Arlington Business Park, Theale, Reading RG7 4SA

Headquarters: 7300 Ranch Road 222, Bldg. III, Ste. 200, Austin, TX 78730
Phone: +1 (800) 411-4700

Weblink: www.serenova.com

Categories

  • Agent Coaching & Monitoring
  • Analytics
  • Call Centre Software
  • Call Recording
  • Cloud Solutions
  • Contact Centre Solutions
  • Customer Experience
  • Multi-Channel Communications
  • Performance Improvement
  • Performance Management and Quality Monitoring
  • Workforce Management & Workforce Optimisation

The Latest Articles Featuring Serenova, formerly LiveOps Cloud:
Latest White Papers from Serenova, formerly LiveOps Cloud:

Your contact centre needs to work hard to stand out and positively impact customer retention and satisfaction. By leveraging solutions such as quality management, you can pinpoint areas for improvement and position your contact centre to deliver outstanding customer experiences.

Looking for an independent assessment of the leading cloud contact centre vendors? Forrester Research has evaluated the main players for you, with Serenova highlighted as a Strong Performer.

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