Lifesize


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Lifesize has completely transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

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Contact Name: Valur Svansson, Contact Centre, CX & EX Consulting

Tel No: +44 (0) 20 3006 8280

Contact Email: vsvansson@lifesize.com

Profile:

Lifesize (formerly Serenova) has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

With the Lifesize and Serenova merger, the company is addressing the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions –– both recognized by Gartner, Inc. in their respective industry Magic Quadrants.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as Video, SMS, voice, or Facebook messenger all in one agent UX screen. Thus reducing agent AHT and improving the customer experience for the highest industry First Call Resolutions rates.

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

Recognised by leading analysts, we are committed to building on our 20-year legacy leading the way in cloud-based contact centre innovations. To learn more, please click here.

Guides

CxEngage: Cloud Contact Centers

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CxEngage: Cloud Contact Center Designed for Supervisors

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Social Media

Twitter Handle: @serenovashine
LinkedIn Company Page: https://www.linkedin.com/company/serenova

Address: Headquartered in Austin, Texas, Serenova also has operations in Canada, the United Kingdom and Australia.

Serenova UK: 200 Brook Drive, Green Park, Reading, RG2 6UB

Headquarters: 1601 S. MoPac Expy Suite 100 Austin, Texas 78746
Phone: +1 (800) 411-4700

Weblink: www.serenova.com

Categories

  • Agent Coaching & Monitoring
  • Analytics
  • Call Centre Software
  • Call Recording
  • Cloud Solutions
  • Contact Centre Solutions
  • Consultancy
  • Customer Experience
  • Multi-Channel Communications
  • Performance Improvement
  • Performance Management and Quality Monitoring
  • Video
  • Workforce Management & Workforce Optimisation

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