Serenova, formerly LiveOps Cloud


Serenova Logo

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

www.serenova.com

Contact Name: Richard Pinnington, EMEA General Manager

Tel No: +44 (0) 20 3006 8280

Contact Email: rpinnington@serenova.com

Profile:

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

The result is the ability to unify everything from customer engagement and quality management to analytics. This single source of truth provides brands insights about customer information and experiences as they pivot between channels such as SMS, voice, or Facebook messenger.

Whether it’s technology, healthcare, or retail— brands from all industries come to Serenova for our global coverage and deep integrations into the business systems they use every day. Why is this important? It creates the opportunity to keep pace with customers by quickly scaling up across the enterprise or out geographically.

Recognised by leading analysts, we are committed to building on our 18-year legacy leading the way in cloud-based contact centre innovations. To learn more, visit www.serenova.com.

Social Media

Twitter Handle: @serenovashine
LinkedIn Company Page: https://www.linkedin.com/company/serenova

Address: Headquartered in Austin, Texas, Serenova also has operations in Canada, the United Kingdom and Australia.

Serenova UK: Abbey House, 1650 Arlington Business Park, Theale, Reading RG7 4SA

Headquarters: 7300 Ranch Road 222, Bldg. III, Ste. 200, Austin, TX 78730
Phone: +1 (800) 411-4700

Weblink: www.serenova.com

Categories

  • Agent Coaching & Monitoring
  • Analytics
  • Call Centre Software
  • Call Recording
  • Cloud Solutions
  • Contact Centre Solutions
  • Customer Experience
  • Multi-Channel Communications
  • Performance Improvement
  • Performance Management and Quality Monitoring
  • Workforce Management & Workforce Optimisation

The Latest Articles Featuring Serenova, formerly LiveOps Cloud:
Latest White Papers from Serenova, formerly LiveOps Cloud:

Sheila McGee-Smith highlights the experiences of four companies as they moved their contact centres to the cloud. Her research provides real-world insight on driving factors in moving to the cloud, future plans, and lessons learned from businesses who have made […]

How does customer service impact someone’s decision to buy from your company? Download this white paper for 10 key findings from a technology market research company and learn how to avoid mistakes that can impact your company’s reputation and bottom […]

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