Service & Experience at Customer 2024 Related Articles Our Top Use Cases for AI in Customer Service How to Set up a Call Centre Differentiating Your Experience-as-a-Service as a Managed Service Provider The Formula to Calculate Forecast Accuracy 223 Filed under - Call and Contact Centre Events Date: 12-13th November 2024 Location: Hilton Miami Downtown, Miami Register Now! With AI tackling base level service operations, now is the time to reshape the future role of agents. This is the era of innovative, efficient, and scalable solutions, but technology must be balanced with the human touch, to meet the unique needs of your customer. Only those that strike the right balance will drive efficiency, reaffirm their CX departments value, and exceed customer expectations in 2025. Recognized as a cornerstone of their strategic calendar, Reuters Events: Service & Experience unites leaders at a critical time in service history, where the synergy between AI and human connection is more important than ever. This is your opportunity to solidify the human aspect of your service center, seamlessly integrate new technologies, and align your strategies with broader business goals, securing CX a seat at the table. Register Now! Author: Jo Robinson Published On: 2nd Sep 2024 Read more about - Call and Contact Centre Events Recommended Articles Our Top Use Cases for AI in Customer Service How to Set up a Call Centre Differentiating Your Experience-as-a-Service as a Managed Service Provider The Formula to Calculate Forecast Accuracy Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter