Simplifying Real-Time Agent Guidance – Webinar


image with webinar title

About the Event

Time: 2PM BST

New technologies, new integrations, and an accelerated move to the Cloud by many contact centre as a service (CcaaS) providers have made the implementation of real-time agent guidance easier than ever.

Join Peter Milligan, Sr. Director Product Marketing, Five9, and MJ Johnson, Sr. Director of Product Marketing at CallMiner as they explain the why and the how of leveraging the cloud and the integration between their respective products to make the dream of real-time agent guidance a reality.

You will learn:

  • The benefits of CCaaS solutions
  • How Five9’s VoiceStream delivers real-time conversations from their CCaaS to CallMiner’s conversation analytics platform
  • The ease with which integration and implementation occurs
  • Use cases unlocked by real-time guidance

We hope you’ll join us for this informative educational webinar.

P.S. All webinar attendees will receive a $10 Amazon gift card after the webinar.

Date and Time

Starting:
Thursday 28th October 2021

Ending:
Thursday 28th October 2021

Location

Virtual

Organisers

Date and Time

Starting:
Thursday 28th October 2021

Ending:
Thursday 28th October 2021

Location

Virtual