Sit new advisors with almost new

If you are buddying-up agents avoid sitting new agents next to the old hands. This way you will avoid teaching new agents the bad habits and short cuts that the old agents may have picked up.

Published On: 3rd Sep 2013 - Last modified: 12th Jul 2017
Read more about - Jonty's Tips,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.