South West Awards – Winners Announced

Some of the best contact centres celebrated their success at the South West Contact Centre Awards 2014.

Hosted this year by comedian Rob Beckett, the awards aim to recognise and reward the best Contact Centres and the services they provide – encouraging healthy competition, ongoing improvement and challenging negative perceptions of the Contact Centre Industry.

Individual Categories

Support Person of the Year

Sasha Collin from Screwfix.

Sales Agent of the Year

Highly commended – Daniel Critten from Jaywing (accepted by Jaywing).

Geraldine Drean of Brittany Ferries was crowned overall winner.

Best Customer Service Representative

Highly commended – Vickie Taylor (Mira Showers).

Simon Burrough from Motability Operations scooped the winning place.

Trainer of the Year

Jonny Snell of Local World was announced as the winner. The category was sponsored by ISV.

Team Leader of the Year

EDF Energy’s Daniel Plater.

Support Manager of the Year

Highly commended – Alan Hughes of Panacea Finance.

Joint award to both Julia Whiteley (Jaywing) and Helen Bennett (InterCall Europe).

Contact Centre Manager of the Year.

Capita Life & Pensions’ Belinda Rodwell.

Company Categories

People Development

Motability Operations.

Support Team of the Year

LV= Bournemouth.

Best Community Initiative

Plymouth City Council.

Best Application of Technology

LV= Bristol picked up the award, sponsored by Interactive Intelligence.

Best Outsourced Contact Centre

Highly commended – Carpeo.

Capita Life and Pensions took to the stage as winners.

A new award, Best People Engagement

Highly commended – Imperial Tobacco.

Capita Life and Pensions who won the overall award.

Best Shared Services initiative

SouthWest One for their unprecedented reaction to the flooding in the region earlier this year.

Performance and Quality award

Serco named as winners. The award was sponsored by Nexidia.

Contact Centre of the Year 2014

Highly commended – Curo.

Screwfix scooped the overall award.

“The South West region is a great region for contact centres which employs highly talented and passionate individuals,” said Katy Forsyth, Director of Red Contact Centres.