Thu, Jun 16, 2022 11:00 AM – 12:00 PM BST
Staff Wellbeing and Engagement in Your Contact Centre: Why Your Business Success Depends on It.
Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre.
With 72%* of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry hard, how do you look after your employee’s wellbeing, keep them engaged with your business and drive business results?
By attending, you’ll have the opportunity to:
- Find out why investing in employee wellbeing is key to successful business’ performance
- Learn how to engage staff to improve retention rates and hit targets and KPIs
- Discover key wellbeing and engagement initiatives to implement in your business now
- Ask the experts in a live Q&A – Natalie has led over 100 customer and employee experience transformations across the world.
About Our Speakers:
Natalie Calvert: CX and EX executive coach, Natalie Calvert, has led over 100 customer and employee experience transformations across Europe, Asia, the Middle East and the USA. Natalie helps transform business culture, with her proven track record having impacted over 200,000 employees globally.
Sean McIver: With over 15 years experience in various roles and industries within the contact centre industry, from the front lines to looking after teams and systems, Sean has a wealth of industry knowledge.
Now a Product Owner at MaxContact, Sean focuses on delivering the vision and objectives of MaxContact’s customer engagement platform, ensuring the customer voice is at the heart of every decision.
*Independent research of 750 customer facing workers conducted in November 2021 by MaxContact.