Success Is in the Detail


They used to say that “Retail is Detail” but these days I’m convinced that Customer Service is all about getting the details right.

A small change in one detail won’t make much difference on its own, but when you put it together with more details, it can make a huge difference.

You have to continually look at what you can do to improve.

Published On: 14th Jul 2015 - Last modified: 25th May 2017
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