Success Is in the Detail

They used to say that “Retail is Detail” but these days I’m convinced that Customer Service is all about getting the details right.

A small change in one detail won’t make much difference on its own, but when you put it together with more details, it can make a huge difference.

You have to continually look at what you can do to improve.

Published On: 14th Jul 2015 - Last modified: 25th May 2017
Read more about - Jonty's Tips,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.